Your Terms and Conditions Questions Answered
Breaches of our terms — like using a shared account, depositing from someone else's payment method, or abusing game features — can result in account suspension or withdrawal delays. We review violations case by case. Repeat breaches may lead to permanent closure.
You can't reject individual terms, but you can close your account anytime through settings without penalty. Closing your account cancels your ongoing relationship with us. Outstanding balances or pending withdrawals are processed according to our terms before closure.
Deposits via DANA, OVO, GoPay and QRIS typically clear to your wallet within one minute. Withdrawals are processed within 24 hours of approval; your bank or payment partner may take a further 1-2 business days to credit your account.
Minimums and maximums vary by payment method and are shown on your deposit and withdrawal screens. These limits are set to comply with local regulations and payment partner policies. Check your wallet page for the current limits on your account.
Access and eligibility depends on local law. We apply the same terms globally where we operate, but regional laws may impose additional restrictions or requirements. Your account access reflects these local rules automatically.
We notify you of material changes and give you time to review them. You'll see an update notice in your account dashboard. Continued play after the notice period means you've accepted the updated terms.
Yes. Open your account settings, go to Transaction History, and download your full record as a file. This includes all deposits, withdrawals, game sessions and account changes. Export requests are processed within 48 hours.
